I can't think of anything off the top of my head, but then, I don't have a lot to go on either. The tech support guys are going to be useless. Unless they're faced with a problem that they get every day and they just -know- the answer to, their only concern is always going to be to get you off the phone any way they can without pissing you off. They usually do this by blaming it on another company, (It's not your router. You'll have to call up the company that supports that OS/computer/application/ISP/etc...) or by getting you to do something that will take long enough to get you to hang up so someone else will get stuck with you when you call back. That usually involves asking you to reinstall or upgrade something to a new version. (Driver, patch, firmware, service pack, whatever...) Your best bet is to find an online forum that deals with this kind of thing and see what they tell you. Forums are great because it's like asking a few hundred people at once, and the ones who don't know the answer aren't obligated to feed you a line of BS to make it sound like they know everything. Try the guys over at the http://www.dslreports.com/forums/all. You should be able to find somebody there who'll have the answer for you.